Refunds at Caravel 3D

Version of 5 November 2026.

1. Single products

If the factory cannot deliver the package for a paid product, we refund that product in full. After delivery, we start with the included correction round; if the defect is not fixed, we refund that product.

2. Free sample

The free sample involves no payment, so there is no refund.

3. Monthly plans

You can cancel the plan at any time in the Caravel Checkout portal; the plan and credits stay until the end of the paid period and there are no further charges. Refund requests for a monthly payment are assessed case by case, by email.

4. Consumers

The service is intended for businesses. If you are a consumer, you have 14 days to withdraw; that right ends when the digital files are delivered, if you asked for production with your express consent before that period ends.

5. How to ask

Write to caravel@caravelsuite.com with the order or subscription number. The refund is made to the same payment method, through Caravel Checkout, which issues the credit note.

Jardim Idílico Unipessoal Lda · VAT PT518764532 · Póvoa de Varzim, Portugal · caravel@caravelsuite.com