Caravel 3D terms of service

Version of 5 November 2026.

1. Who provides the service

Caravel 3D is a service of Caravel Suite, a brand of Jardim Idílico Unipessoal Lda, VAT number PT518764532, based in Póvoa de Varzim, Portugal. Contact: caravel@caravelsuite.com.

2. What we do

We produce digital files from the material the customer sends us (photos, dimensions and, optionally, the assembly manual and the product sheet): the 3D model of the product (GLB and USDZ) and, depending on the package, the 360° video, the 360° frames and the interactive viewer for the product page. The service is intended for businesses and professionals.

3. The material you send us

The customer guarantees that they have the right to use the photos, manuals and sheets they send. We use them only to produce and correct that customer's order. We do not show them as examples without written permission.

4. Rights to the delivered files

Once paid for (or in the free sample), the delivered files belong to the customer: they may use them in their store, on marketplaces and in advertising, with no time or territorial limit.

5. Review and correction

A member of the team reviews each package before delivering it. Each product includes 1 free correction round, requested in the dashboard. The delivered version remains available until the new one is approved.

6. Lead times

The factory usually produces on the same day, but lead times are indicative and not guaranteed. If an automatic check fails, the package is not released until the team fixes it.

7. Prices and payment

Prices shown exclude VAT. Payment is made in Caravel Checkout, which calculates VAT and issues the invoice. There is 1 free sample per company, requested with an email on the company's domain.

8. Monthly plans

With a monthly plan, the customer receives credits every month: 1 credit corresponds to 1 “3D model + 360° video and interactive viewer” product; the “3D model” uses ½ credit. Unused credits roll over to the next month, up to 2 times the plan's credits. If a payment fails, the credits remain available for 3 days; after that, the plan is suspended until the payment is settled. The plan is changed or cancelled in the Caravel Checkout portal; when cancelled, it stays active until the end of the paid period.

9. Six-monthly and yearly plans

Six-monthly and yearly plans are paid in advance, with a discount on the monthly price. Credits are delivered month by month, as in the monthly plan, with the same carry-over limit. Cancellation takes effect at the end of the paid period. You can ask for a refund within 14 days of the payment; after that there is no partial refund of the period.

10. Fair use

Large batches sent at once are produced in order of arrival; in those cases the lead time is indicative.

11. Published information

The customer confirms the dimensions and product information before publishing the files and is responsible for what they publish in their store.

12. Applicable law

Portuguese law applies. The customer may use the electronic Complaints Book (livroreclamacoes.pt).

Jardim Idílico Unipessoal Lda · VAT PT518764532 · Póvoa de Varzim, Portugal · caravel@caravelsuite.com